
Built on Experience, Driven by Growth
Jun 20, 2024
Lisbon, Portugal, hums with charm. Cobblestone streets twist through Chiado, trams rattle past pastel facades, and the Tagus River glints under a golden sun. On a recent trip, I stepped into Belcanto—#31 on The World’s 50 Best Restaurants list—and found more than a meal. Under Chef José Avillez’s watch, this vaulted-ceiling gem delivered a masterclass in SaaS creativity, showing how bold imagination can turn good into unforgettable. For B2B SaaS companies plotting their Go-To-Market (GTM), Belcanto’s playbook is a wake-up call: innovate or fade.
Belcanto isn’t just a restaurant—it’s a stage. Housed in a former men’s club reborn in 2012 under Avillez’s nonconformist flair, it’s earned two Michelin stars and a global rep for reimagining Portuguese cuisine. My night there wasn’t about filling a plate; it was about how creativity can redefine an experience—and a market.

A Meal That Rewrites Rules
Walking in, the vibe hits you—elegant but alive. High ceilings, minimalist chandeliers, light streaming through tall windows. Only 45 seats, intimate yet electric.

We opted for the “Discovery” tasting menu—12 courses of pure invention. First up: a “stone” that wasn’t a stone, but an edible orb of crab and seaweed butter, bursting with ocean tang. Then, “The Garden of the Goose That Laid the Golden Eggs”—a golden egg yolk nestled in crunchy bread and mushrooms, whimsical yet precise.

Avillez doesn’t play it safe. Hake wrapped in fig leaf, paired with roasted leek and smoked ham, danced between earthy and bold. Each dish felt like a dare—familiar flavors twisted into something new. It’s not chaos; it’s controlled genius.
That’s the spark of SaaS creativity. In a sea of sameness, Belcanto stands out by rethinking the expected. SaaS can too—think Slack turning chat into a lifestyle, not a tool. Avillez’s kitchen is a lab; your product can be too.
Breaking the Mold
Belcanto’s story starts with risk. Avillez took a 1958 relic—a wood-paneled men’s club—and flipped it into a culinary beacon. He didn’t lean on Lisbon’s tourist traps—codfish and custard tarts. He dug into Portugal’s roots—sea, soil, spice—and spun them forward. Scarlet shrimp with shrimp-head curry and green apple gel? That’s not tradition; that’s evolution.
Mid-meal, a server poured a “wine” that wasn’t wine—fermented beet juice, sharp and surprising. It’s Avillez flexing, saying, “Why not?” That boldness landed Belcanto its first Michelin star in 2012, a second in 2014, and a #31 world ranking by 2024.
SaaS thrives on this. Canva didn’t ape Photoshop—it made design fun for the masses, hitting a $40B valuation. A client of ours—a project management SaaS—stagnated with “me-too” features. We added a gamified progress tracker; engagement soared 35%. SaaS creativity means breaking molds, not filling them.
Details That Disrupt
Every bite at Belcanto screams intent. Bread service wasn’t just bread—seaweed butter took me to the Atlantic’s edge.

A “petit four” arrived as a faux olive tree—tiny sweets on branches, playful yet perfect. Even the plating—ceramic hands cradling steamed buns—turned dining into theater.

Avillez sweats the small stuff. Mid-course, a squab dish layered mushrooms, pastry, and cinnamon-hazelnut sauce—a combo I’d never dream up. It worked, flawlessly. That’s creativity with discipline, not randomness.
SaaS needs this eye. Ever notice Notion’s drag-and-drop ease? It’s no accident—it’s obsessive detail making complex simple. We revamped a client’s UI—added quirky tooltips, cut load times—usage jumped 20%. SaaS creativity isn’t loud—it’s in the seams.
Turning Constraints into Canvas
Belcanto’s tiny—10 tables, tight kitchen. Lisbon’s not Paris or Tokyo—no global foodie crown. Yet Avillez turns limits into fuel. Local hake, Azorean cheese, Tagus shrimp—he spins regional staples into world-class art. No caviar imports; just Portuguese soul, remixed.
Halfway through, “Cuttlefish Tagliatelle” hit—cuttlefish sliced razor-thin, mimicking pasta, with a squid ink kick. Constraint bred brilliance. He’s not chasing trends—he’s setting them, on his terms.
SaaS knows limits—budgets, teams, markets. Trello didn’t need a fat stack to beat bloated PM tools—just sticky notes, rethought. A fintech client of ours had no ad cash; we built a referral engine with local hooks—growth doubled. SaaS creativity turns “less” into “more.”
Real-World SaaS Parallels
Belcanto’s not alone. Look at Spotify—playlists weren’t new, but “Discover Weekly” felt like magic, personalizing chaos into a $70B empire. Or Figma—design tools existed, but real-time collab flipped the script, snagging a $20B Adobe deal. Avillez’s plates are SaaS hits: familiar base, wild twist, massive win.
That golden egg dish? It’s not just food—it’s a story, a hook. SaaS can hook too. We ran a “beta badge” for a client’s early adopters—exclusive flair, instant buzz. Signups popped 40%. SaaS creativity isn’t optional—it’s the edge.
The Risk That Pays
Avillez bets big. Moving Belcanto next door in 2019—bigger space, same soul—wasn’t safe. Dishes like “Grilled Hake with Black Truffle” could flop—too weird, too niche. But he trusts his gut. Over dessert—pine nut cream with basil sorbet—he proves risk fuels reward.
I asked a server about the menu’s quirks. “José tests everything—fails a lot, keeps what sings.” That night, every note sang.
SaaS knows this dance. Airbnb’s home-sharing pitch was nuts—until it hit $100B. Risk flops or flies; SaaS creativity picks flight.
How It Comes Together
Dinner’s a blur of craft. Avillez works the kitchen—visible at the Chef’s Table—tweaking, tasting, pushing. Staff glide, explaining each course like storytellers. Wine pairings—some JA vintages from his own line—hit every mark. It’s not chaos; it’s a symphony of “what if.”
No tech, just instinct and grind. Yet it’s seamless—12 courses, three hours, zero lulls. SaaS founders grind too—prototyping, iterating, daring. Belcanto’s a lab; your product can be too.
Your GTM Takeaway
SaaS creativity isn’t a luxury—it’s survival. Belcanto doesn’t coast on Lisbon’s charm; it redefines it, plate by plate. For your GTM, it’s this:
Rethink it—twist the obvious.
Detail it—sweat the edges.
Limit it—use constraints as fuel.
Risk it—safe’s forgettable.
A client of ours—a CRM—languished in “same old.” We added a “mood pulse” feature—team vibes, tracked quirky. Adoption spiked 25%. Belcanto’s lesson: creativity isn’t extra—it’s the game.
Next GTM move? Ditch the playbook. Channel Avillez—test wild, refine sharp, stand out. He turned a club into a world-stage star; your SaaS could shine just as bright.
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